SoftPoint is a technology company that specializes in cloud-based solutions, specifically integrations, which have been producing software and services for the hospitality industry for 30+ years.
Where is SoftPoint located?
SoftPoint is located in Scottsdale Arizona, please look at the contact page for our address and phone number.
How do I contact Support?
Support is available 24/7/365 to Licensed User, contact support at: support@softpointcloud.com or by phone at +1480 745-3049 Ext2. Only authorized users and managers can contact support. Please have your location ID ready when you call us.
Forums?
SoftPoint encourages language, market and regional forums. If you would like to learn more on setting up a forum in your area please let us know.
What is DataPoint?
DataPoint is a patented integration processing solution. DataPoint was created to allow two separate disparate environments to communicate with each other without requiring software development by their parent companies. Our developers created DataPoint, a middleware that allows us to integrate preexisting Point of Sale and Property Management Systems into one simple to use PCI compliant EMV payment processing and ordering platform.
Are there any requirements for DataPoint?
DataPoint requires certain Point of Sale versions and licenses to integrate to your Point of Sale system. Please see the DataPoint Compatibility page for any specific version and license required.
What is the boarding process if a merchant meets the requirements?
The hardware will need to be purchased directly from your merchant services provider or a licensed distributor, in which they will ship out the devices once your merchant account is set up. From there a EULA will be put in place between SoftPoint and the merchant for the software, DataPoint. Once both of those are completed, SoftPoint will setup an installation date for SoftPoint to remotely access and install DataPoint.
What is the installation process?
Once the hardware is onsite, SoftPoint can remotely set you up. The process starts by SoftPoint remotely accessing your POS systems where we run an installation program that takes about an hour. From there we will have the merchant turn on the devices, so we can connect them to environment. The process takes just over an hour and after setup we will remotely train them, or ‘on-site’ when arranged.
What if the merchants don’t have the required license?
When a license is required for DataPoint to integrate into a Point of Sale system, you can easily obtain a license from your Point of Sale dealer and in most cases SoftPoint can help. While it will cost roughly +$1,000 for the license, SoftPoint solution does not require an upgrade to the latest PCI compliant version of the Point of Sale system, as DataPoint takes the POS out of scope. Most EMV solutions will require this upgrade which is typically greater than $5,000.
What if my Point of Sale is not on the compatibility list?
Unfortunately, we don’t have all POS systems available but SoftPoint is a development shop, let us explore with you and your merchant. Try first by contacting your Point of Sale company and ask them if they are working with SoftPoint. If they are not, please have them contact us on your behalf we would take it from there. If the opportunity is right, we might be able to do an integration or, we can custom development it for them.
What is the SoftPoint Point of Sale Solution?
SoftPoint is a feature rich Point of Sale solution designed for the Restaurant, Retail, Hotel, Ticketing and Spa vertical markets. Our solution is designed to be cloud-based so it can be quickly implemented to an environment. All of our Point of Sale solutions are integrated into our DataPoint Payment Experience platform.
What hardware does the SoftPoint Point of Sale Solution run on?
Our Point of Sale solutions are designed to run on Android tablets or Smart Phones. This makes the cost of entry very inexpensive and simple to implement. SoftPoint Point of Sale can also be managed from any desktop.
What is the SoftPoint Stand?
SoftPoint has created its own versatile counter stand. Our ergonomic design allows for an RCA 11.5 inch tablet which can easily be inserted and removed from the stand to allow the user to go from stationary to mobile instantly. The stand has a swivel base so that the user can see the items purchased and sign on the screen.
How Do I Change My Password?
On any of our Panels or Portals when you are signed in you can access the upper profile area to change your password. If you have lost or forgotten your password, choose the forgot password option for the particular Portal or Panel.
What is a Marketplace?
Marketplaces are predefined market specific eCommerce platforms. SoftPoint has produced a series of Marketplaces for various markets and verticals. Our Marketplaces are private labeled and offered by our strategic partners.
How long does it take to setup a Marketplace?
Most of our Marketplaces are canned environments that can quickly be activated most of the time.To setup a new one is based on any custom work required and/or any required integrations. At a minimum we can get most Marketplaces up in 30 to 60 days.
I would like to setup a Marketplace?
Please send an email to the SoftPoint Sales department at: sales@softpointcloud.com with the details of the Marketplace you’d like to setup and we will get back to you with how to go about it.
How do I become a Reseller?
Simply contact SoftPoint Sales department by email at: sales@softpointcloud.com with your intended referral and we will walk you through the process.
What is the difference between Referral and Reseller?
Our Resellers offer a value added service to the sales of SoftPoint products. A Referral Partner simply passes on their referral to us to be managed.
Can a Point of Sale dealer be a Reseller?
Yes we have many Referral and Reseller Partners that are dealers of various Point of Sale Solutions.
